Returns/Claims may only be requested if it falls within these conditions:
If you receive the wrong device/order
If your order was damaged upon arrival, excluding any cosmetic issues as stipulated.
Failure to notify us of any of the above issues within 2 days of receiving the goods, you hereby acknowledge that the device is correct and in good working order.
WHEN WILL I RECEIVED MY REFUNDS?
In any case of a refund, you will be refunded via bank transfer. Refund given will be based on the total amount paid for the order, excluding any discounts used.
We will process your refund within 30 business days after a confirmation from us.
TERMS & CONDITIONS OF WARRANTY CLAIM
With every purchase of our device, we provide you with a 1-month warranty. The warranty starts on the date of purchase.
Warranty covers all functional issue for all devices, except for the below stipulated condition:
Wear and tear from normal use (including a decrease in battery capacity)
Physical or accident damage
Liquid or moisture damage
Modified software (jailbreaking or rooting your device)
If the warranty seal has been removed, erased, defaced, altered, and/or tampered.
No warranty on FREE accessories.
HOW DO I MAKE A RETURN?
Contact Us Contact us by email at Contact Us or Live Chat. Our customer service representative will respond within 48 hours (working hours).
Please provide the following details upon reaching out to our team for a smoother request.
Sent us photos/videos of your devices for verification purposes 1.Order Number (exp: CAM9999) 2.Return Reason 3.Sent us photos/videos of your devices for verification purposes
After the returned product package is received and inspected, our customer service team will advise on the next step. Please expect for an end-to-end return/claim service will take up to 14 working days commencing on the day that we receive the product package from you.
